Everything in flow.
Everyone at ease.

We take the worry out of getting a parcel where it belongs — safe, simple and certain, for the sender, the receiver, and the runner in between.

Live figures from Pinned.

businesses sending
48 businesses sending
parcels delivered
232 parcels delivered
Show riders see who's near you 79 riders out now
How it works
Download on the App Store Get it on Google Play

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Pickup → Pod 1 of 3
From

To

How it works

Three steps to a drop

You see the price as soon as you say where it's going — before you're asked for anything else.

Send Now
  1. 1 Route

    Where from, where to

    Drop at a Pod or have a rider collect from you — to a Pod or to a door. Tap the pin and we fill in your address.

    Your price, and the riders around you, right away.

  2. 2 Size & speed

    What it is, how fast

    S to XL. Overnight, Standard, Priority or Express. Standard, Fragile or Hazardous handling.

    The price updates as you choose.

  3. 3 Details & pay

    Who it's for, then pay

    Add the receiver. Confirm with a one-time code — or log in if you've sent before — and pay with M-Pesa.

    We text the receiver their PIN and a tracking link.

Four ways to send

Pod → Pod

Drop at a Pod near you; they collect from one near them. The lowest price.

Learn more →

Pod → Door

Drop at a Pod; a rider takes it to their door.

Learn more →

Pickup → Pod

A rider collects from you; they pick up at a Pod.

Learn more →

Pickup → Door

A rider collects from you and delivers to their door.

Learn more →

Always in the flow

Track every stage, live

Seven stages, from the moment it's checked in to the moment it's delivered. No app — just the code in the SMS.

  • Your receiver gets an SMS with their PIN and a tracking link.
  • See who's carrying it once a rider picks it up.
  • The doorstep handover code goes only to the receiver — never shown on the public tracker.

Receiving a parcel? Here's how it works →

Parcel P7XK4

In transit

On the way to the doorstep

6/7

Your runner's name and photo

Assigned runner

  1. Arrived at branch

    10:02 · onboarded

  2. Customer notified

    10:02 · SMS sent

  3. Customer accepted

    10:09 · payment confirmed

  4. Runner accepted

    10:15 · job accepted

  5. Picked up by rider

    10:31 · parcel handed over

  6. In transit to receiver

    on the way

  7. Delivered

    ETA pending

Simple pricing

Simple, upfront pricing

Priced by route, size, speed and handling — shown before you give us anything, and locked when you pay.

ESTIMATE

What will it cost?

From

To
Size
Speed

WahlShop → Select Pod

KSh

Distance: –

Price first

Say where it's going and the price is on screen — before we ask who you are.

Locked when you pay

The figure you pay is the one you saw. Change the route, size or handling and it updates before you pay, never after.

M-Pesa

Pay with M-Pesa. A one-time code confirms it's you — no account needed to send.

Free collection window

Parcels waiting at a Pod get a free collection window. Extend or send it on from the tracking page.

Questions about prices and paying →

Coverage

Riders and Pods near you

Pods stay put; riders move. See both on one map, then drop at a Pod or have a rider collect. Tap a Pod for hours and directions.

All Pods and coverage →

1 Pods — riders out now

Around Nairobi · live

WahlShop

Open now

Popman House

View Pod

AI assistant

Not sure where to start?

Zaneta is your Pinned assistant — ask about sending, tracking, pricing, or coverage. No menus, no waiting. Just tap and go.

Zaneta
Hi, I'm Zaneta! Ask me anything about Pinned — or tap a suggestion below.
How does collection work? How much to send a shoebox? Can it come to my door?
Ask Zaneta...

Insights

Ideas on delivery

Pods, prices and doing business in Nairobi.

All insights →

Track a parcel

Enter the tracking code from your SMS or WhatsApp

Ready to send your first drop?

No account needed to start. Send your first parcel in under two minutes.

See how it works
Send Now